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Tag Archive for: ‘customer service’
Social is the Future of Customer Experience

More and more, customers are turning to social channels for customer service from their favorite (or least favorite) brands. Is your company ready? A recent infographic from Facebook Marketing Partner Sprinklr found: 78 percent of companies now say they have dedicated social media teams, up from 67 percent in 2012. 47 percent of Americans say …

How to Deal with Problem Clients

 We’ve recently decided to write an in-house blog instead of “borrowing” articles and sticking them onto our blogspot blog. For our first blog spot, I’ve decided to write about problem clients. I’m not saying that any of our clients are problem clients, but IF we ever did have problem client ;), this is our expert …