At Blu Mountain Expressions, our clients are THE most important part of our business. So, below you will find our philosophy on customer service, the design process, and how we want to run our business. After all, it’s all about our customers!
1. Keep the client happy and no one gets hurt.
We try to include our client’s needs, including ideas that can’t always be articulated, as well as provide graphically appealing elements. Our designers are infused with creativity and excellence that hopefully gains popularity as our company ages.
2. Knowledge is everything.
The more we know about our client’s company/organization, the better equipped we are to finding a visual representation of what your company/organization is all about. Furthermore, we aim to keep our skills and imagination sharp to better serve our clients by keeping up with the newest design concepts, techniques, and processes.
3. Fast is better than slow.
Unlike the phrase, “You get what you pay for,” we know our client’s time is valuable, so when a project is brought to us, we know that most clients want the project completed yesterday. However, we will never sacrifice quality for speed. Nothing that leave Blu Mountain Expressions will be anything less than creative, original, and exactly what the client wants.
4. Word of mouth sells.
We have devoted very little of our budget to advertisement. We believe if we do our job right, keep the client happy, and provide a piece of excellence with each and every design, our clients will keep coming back and often times will refer a friend. Blu Mountain Expressions started with one client and through word of mouth has grown ten times larger over the past year.
5. You can make money without playing dirty.
We “do unto other as we would have them do unto” us. We do not steal from other companies, talk negatively about our companies or our problem clients, and will will not inflate out prices just because our client might be able to afford them. We stay competitive, push each other to be better, display sportsmanship, and believe that practice makes perfect. Basically, we run our business like a sports teams.
6. You can be serious without a suit.
We believe a company can be successful and professional without a tie or pantyhose. Our designers’ more creative work flows when they are most comfortable, therefore, all we require from our designers are shirts and shoes… similar to the requests of most fancy restaurants.
7. Networking is everything.
AS stated above, to maintain positive working relationships with the business community, we try our best to recommend those we are connected with to clients or business’ that are in need. If you would like to connect with us, please do so, and maybe we can connect you with others in need.
8. Be affordable.
We will match prices of the top competitors around us. However, nine times out of ten, Blu Mountain Expressions will be the most affordable prices in town. Keep in mind, we still have to eat, so, nothing can ever be free… unless you are a worthy non-profit organization with a tax identification number, then you might qualify for charity work. The point is, we know you have to feed your family, therefore, never will we ask for an arm, leg, or your first born (unless they are proficient at mopping floors… just kidding).